Delivery & Shipping

Last Updated: 27th October, 2023

By placing an order on Wizekart Prepaid Marketplace (hereinafter "Wizekart," "we," "us," or "our"), you agree to abide by these Delivery Terms and Conditions (hereinafter "Terms"). These Terms constitute a legally binding agreement between you (the "Customer" or "You") and Wizekart.

Delivery Partners:

Wizekart partners with reliable delivery service providers to ensure efficient and timely delivery of your orders. Our delivery partners are responsible for handling the shipping and delivery process. While we strive to provide accurate delivery estimates, please note that delivery times may vary based on factors beyond our control, such as weather conditions, logistical issues, or unforeseen circumstances.

Delivery Areas:

We offer delivery services to specified regions and areas as determined by Wizekart. Kindly check the availability of delivery to your specific location before placing an order. In some cases, delivery may not be available to certain remote areas, and we apologize for any inconvenience caused.

Delivery Charges:

Delivery charges may apply to your order and will be clearly communicated at the time of checkout. The delivery charges are based on factors such as the size and weight of the product, delivery location, and any applicable surcharges. Please review the delivery charges before finalizing your order.

Delivery Timeframes:

We make every effort to deliver your order within the estimated delivery timeframe provided during the checkout process viz. 3 to 7 days depending on the location. However, please note that these timeframes are approximate and may be subject to change. Delays in delivery may occur due to unforeseen circumstances or factors beyond our control. We appreciate your understanding and patience in such situations.

Order Tracking:

To track the status of your order, you can log in to your Wizekart account and access the order tracking feature. We will provide you with tracking information, including a tracking number, which you can use to monitor the progress of your delivery. While we strive to provide accurate tracking information, please note that tracking updates may take some time to reflect the latest status.

Delivery Confirmation:

Once your order has been successfully delivered to the specified delivery address, it will be considered delivered, and the responsibility for the products will be transferred to you. It is important to ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for any losses or delays caused by inaccurate or incomplete delivery addresses.

Receiving the Delivery:

Upon delivery, it is your responsibility to inspect the products for any visible damage or defects. If you notice any issues with the delivered products, please notify the delivery personnel immediately and contact our customer support team as soon as possible. We recommend carefully reviewing the products upon receipt and retaining any packaging materials or documentation in case they are needed for return or exchange purposes.

Return and Exchange Policy:

For information regarding our return and exchange policy, please refer to the dedicated section on our website. The policy outlines the conditions, procedures, and timeframes for returning or exchanging products. We recommend familiarizing yourself with the policy to understand your rights and obligations in case you need to initiate a return or exchange.

Limitation of Liability:

While we take utmost care in ensuring a smooth and efficient delivery process, we shall not be held liable for any losses, damages, or inconveniences arising from delays, errors, or failures in the delivery process, except where such losses or damages are caused by our willful misconduct or gross negligence.

1. Acceptance of Terms

By placing an order on Wizekart Prepaid Marketplace (hereinafter "Wizekart," "we," "us," or "our"), you agree to abide by these International Delivery Terms and Conditions (hereinafter "Terms"). These Terms constitute a legally binding agreement between you (the "Customer" or "You") and Wizekart.

2. International Orders

2.1. Wizekart accepts international orders for delivery outside India.

2.2. By placing an international order, you acknowledge that products may be subject to import regulations, duties, taxes, and customs clearance procedures of the destination country. These charges are your responsibility, and you should consult for more information.

3. Order Placement

3.1. Customers are required to provide accurate and complete shipping information, including the recipient's name, shipping address, contact number, and email address.

3.2. Wizekart reserves the right to refuse international orders in its sole discretion.

4. Shipping and Delivery

4.1. Wizekart strives to deliver international orders within approximately 15 days from the date of order confirmation. However, please note that delivery times are approximate and may vary based on factors beyond our control, including customs clearance and carrier delays. Actual delivery times may vary due to factors beyond our control, including but not limited to customs clearance and carrier delays.

4.2. Customers will be responsible for all import duties and taxes associated with the order. The recipient may be required to pay these charges upon delivery.

4.3. Orders may be subject to customs inspections, and this may result in delays beyond our control. Wizekart is not responsible for such delays.

5. Shipping Fees

5.1. There are no shipping fees associated with international orders on Wizekart Prepaid Marketplace, as all international orders are sold based on Free on Rail (FOR) terms.

6. Returns and Refunds

6.1. International orders are not eligible for return or refund except in cases of defective or damaged products. Customers must notify us of any such issues within 14 days of receipt.

7. Customs Declarations

7.1. Wizekart will accurately declare the product value and description on customs documents. Customers are responsible for providing any required documentation or information for customs clearance.

8. Force Majeure

8.1. Wizekart is not liable for any failure or delay in delivering international orders due to events beyond our control, including but not limited to acts of nature, strikes, riots, and government actions.

9. Jurisdiction

9.1. These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

10. Contact Information

If you have any questions or concerns about these Terms or international orders, please contact us at cc@wizekart.com.

Modifications and Amendments:

Wizekart reserves the right to modify, amend, or update these terms and conditions of delivery at any time without prior notice. It is your responsibility to review the terms and conditions periodically to stay informed of any changes.